About Us Family-Owned
Since 2017
Your fridge dies on a Friday night. You call. A real person in Lexington answers. That is what this company was built to be.
2017 🏢
Founded in Lexington
5 👷♂️
Licensed Technicians
1 Year 🛡️
Parts & Labor Warranty
7 Days 🗓️
8 AM to 8 PM Daily
Where We Started
In 2017, two members of the same Lexington family decided to stop working for other companies and build something of their own. No franchise backing. No outside money. Just a pickup truck, a set of tools, and a simple idea — Lexington homeowners deserved better than what the market was giving them.
At the time, most local repair options shared the same problems. They worked Monday through Friday. They gave vague pricing over the phone. Their warranties lasted 30 to 90 days. If your washer broke on a Saturday morning near Tates Creek Road or your dryer quit on a Sunday evening off Harrodsburg Road, you waited until Monday and hoped they called back. We opened on a Saturday. We have worked every Saturday since.
Dad had spent over a decade fixing appliances in Lexington homes. He knew the 1940s bungalows along Mentelle Park. He knew the ranches off Reynolds Road in Zandale. He knew the newer builds going up near Veterans Park Drive in Hamburg. He knew the brands, the common faults, and the right parts to carry.
Mum handled every call, every booking, and every customer follow-up from day one. She still does. When you dial (859) 347-3448 today, you are still talking to the same family. We started with one van. We now run five. The address has not changed. The phone number has not changed. The three rules we built this business on have not changed either.
Why We Built This Business
We watched Lexington homeowners get shortchanged, and we got tired of it. A family near Beaumont Center, off Nicholasville Road, receives a repair bill with no written quote beforehand. A household near the UK’s Albert B. Chandler Hospital waits 11 days for a technician and gets no follow-up after the job. A homeowner in Hartland finds out their 30-day warranty expired four days before the same fault returned. These are not rare stories. They drove every decision we made when we started. Three rules went into this business on day one. Show up when you say you will. Give the full price before you touch anything. Back every repair for a full year, no exceptions.
Every service page on this site — the washer repair page, the dryer repair page, the refrigerator repair page — traces directly back to those three rules. The flat-rate pricing, the 1-year warranty, and the 7-day availability are not marketing lines. They are how we operate on every single job, for every household, in every part of Fayette County.
The People Who Show Up at Your Door
You do not get a call center when you ring us. You do not get a subcontractor booked 20 minutes before arrival. You get one of five background-checked, uniformed technicians who live and work in Lexington.
Here is what every technician on our team carries.
- EPA Section 608 Certification This credential is required by federal law under the Clean Air Act for any work on sealed refrigerant systems. Every one of our technicians holds it. If a repair company in Lexington cannot confirm EPA Section 608 certification, do not let them touch your refrigerator or any appliance with a sealed system.
- NASTeC Training NASTeC is issued by the International Society of Certified Electronics Technicians. It is the highest appliance repair credential available in the United States. Our technicians are trained to this standard across refrigeration, electrical diagnosis, and compressor repair.
- Factory Training on Major Brands Our team trains every year on Whirlpool, Samsung, LG, GE, and Maytag at the manufacturer level. Modern refrigerators and washers carry more electronics than a car from ten years ago. Getting a diagnosis right on a smart LG French door or a GE Profile double oven requires more than a wrench and a guess.
- Nine-Plus Years of Lexington Experience Training gives you the foundation. Nine years of repairs in Lexington homes have built something different. Our technicians know which faults are common in older gas setups in Chevy Chase and Kenwick. They know what Central Kentucky’s humid summers do to door seals and compressor loads in Beaumont and Andover. They know which brands dominate the newer subdivisions along Man O’ War Boulevard and which ones fill the older homes near Henry Clay High School on Alumni Drive. That local knowledge cuts diagnosis time. Faster diagnosis means a lower bill for you. Shoe covers go on before they step inside your home. The workspace is clean when they leave.
How We Do Things Differently
Most repair companies in Lexington share the same weaknesses. We built our business around fixing every one of them.
| Feature | Us | Competitor 1 | Competitor 2 |
| Warranty | 1 Year Parts and Labor | 90 Days | 30 Days |
| Weekend Service | 7 Days, 8 AM to 8 PM | Mon–Fri Only | Limited |
| Pricing | $29.99 fee | Not published | Range only |
Same-Day Service | Yes, most calls before noon | No | No |
| Dedicated Per-Appliance Pages | Yes | No | No |
| Named Neighborhoods | 18 plus | None | None |
No other repair company in Lexington names neighborhoods on their service pages. None of them shows pricing before you call. Most close on weekends. We answer on Saturdays, Sundays, and every evening until 8 PM. We do not subcontract. The team you call is the team that arrives. No handoffs, no delays, no strangers at your door.
Our Promise on Every Job
4 things apply to every single repair we complete in Lexington.
- Full price in writing before we start. Our technician runs the diagnostic, gives you a complete flat-rate quote, and waits for your approval. You say yes or no. Work begins only when you say go. The number on the quote matches the number on your invoice. No overtime. No weekend surcharge. No hidden fees added at the end.
- 1-year parts and labor warranty. Every repair. Not just some. If the same fault returns within 12 months, we come back at no charge. No fine print, no call center to navigate, no argument. Most repair companies in Lexington offer 30 to 90 days. We offer 365.
- Honest repair versus replace advice. We use the 50% rule. If your repair cost exceeds half the price of a new unit, we tell you to replace it before you spend a dollar beyond the diagnostic. We have no interest in fixing something that will fail again in 60 days.
- OEM parts on every van. Not aftermarket substitutes. Not close matches. Original Equipment Manufacturer parts from the brands we service are stocked on every vehicle, so most repairs finish on the first visit.
The Neighborhoods We Serve Every Day
We run calls across all of Lexington-Fayette County from our base at 235 Bolivar St — two miles from the University of Kentucky campus, minutes from Rupp Arena, in the center of the city we serve.
Central and Historic Lexington Chevy Chase, Ashland Park, Kenwick, and Woodland Hills. Homes near Transylvania University on Third Street and the UK campus along Limestone Street. These older neighborhoods have original gas setups and aging appliances. We know them well.
East Lexington, Hamburg, Chilesburg, and the subdivisions near Hamburg Pavilion and Rosa Parks Elementary School. Newer builds with modern smart appliances. Samsung, LG, and Bosch are common here.
South Lexington, Tates Creek, Hartland, Andover, and the areas along Tates Creek Road near Paul Laurence Dunbar High School. Some of our highest call volumes are in the summer months.
Southwest Lexington Zandale, Palomar, Gardenside, Masterson Station, and Cardinal Valley near Masterson Station Park and the neighborhoods off Harrodsburg Road near Keeneland Race Course.
North Lexington, Meadowthorpe, Bell Court, and homes near the Distillery District off Manchester Street. Downtown and Campus Area Apartments and condos near Rupp Arena, Central Bank Center, and the UK Medical Center on Rose Street.
We also serve 16 surrounding Central Kentucky communities, including Nicholasville, Georgetown, Richmond, Versailles, Winchester, Paris, Wilmore, and Frankfort. No travel surcharge. No zone pricing. One flat rate for every address.
Why Fast Repair Matters More Than Most People Realize
A broken appliance is not just an inconvenience. It is a health, financial, and property risk. The national Allstate Protection Plans survey found that 95% of American homeowners have experienced a major appliance breakdown. The average household goes 11 days without a working appliance after a failure. A same-day repair eliminates that entirely.
When a refrigerator fails, and internal temperatures rise above 40 degrees Fahrenheit, the U.S. Food and Drug Administration states that food enters the bacterial danger zone within four hours. Listeria and Salmonella multiply fast. The average household loses $209 in food per incident (Allstate).
A leaking washer left unattended for 48 hours causes $5,000 to $15,000 in water damage on average, according to the Insurance Information Institute. Mold begins to grow within 24 to 48 hours after a water event. A $150 repair today prevents a five-figure insurance claim tomorrow.
The National Fire Protection Association reports dryers cause nearly 15,970 home structure fires per year in the United States. Failure to clean causes 33% of them. Gas ranges and cooktops account for 87% of all cooking fire deaths nationally. Defective appliance wiring accounts for 40% of all electrocution deaths in the United States, per the Consumer Product Safety Commission.
Kentucky’s summers make this worse than most states. The heat and humidity from June to September push compressors and motors beyond their design limits. Our call volume spikes every July across Fayette County. We staff fully through that window because we know it is coming.
Frequently Asked Questions About Our Company
Come and Meet the Team — Or Just Call
We sell parts directly from 235 Bolivar St if you prefer to handle a repair yourself. Stop in during business hours, and we will check availability on the spot.
If you want us to handle it, call (859) 347-3448 right now. A real person picks up. We answer every day, 8 AM to 8 PM.
Nine years. Five technicians. One phone number that the same family has answered since 2017.
235 Bolivar St, Lexington, KY 40508 Info@lexingtonappliancerepairky.com Monday to Sunday, 8:00 AM to 8:00 PM
Related Pages:
Washer Repair Lexington KY
Dryer Repair Lexington KY
Refrigerator Repair Lexington KY
Oven Repair Lexington KY
Stove Repair Lexington KY
Dishwasher Repair Lexington KY
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